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Frequently Asked Questions

If you have a question, hopefully we can answer it here. Otherwise, please call 01752 221186

Application Process

Can I pay my booking fee over the phone?

You can pay your booking fee by phone or if you prefer online.

Do I need to have a UK-based guarantor?

You only need to provide a UK-based guarantor if you wish to pay your rent in four installments. You do not need to provide a guarantor if you are paying the full annual rent in advance.

Is my booking fee refundable?

Your booking fee is only refundable if we are unable to make you an offer of accommodation – in this case we will return it in full.

Why do I need to pay a booking fee?

You need to pay a booking fee to secure your accommodation reservation. Your deposit will be held under the Tenancy Deposit Scheme for which the company is licenced.

What is the next stage after booking?

After booking you will be sent two tenancy agreements to be completed by you and your guarantor.

These must be returned completed within the time frame given with the initial monies due and a signed direct debit form, otherwise we cannot guarantee your application. You will also receive a guarantor form for a separate signature and a Tenancy Deposit Scheme form for information and signature.

When do I find out if my application has been successful?

Once you have made your application, we try to ensure we respond to you within 14 days of receiving your application.

Can I live with my friends?

Should you want to share with friends make sure you mention this when booking and cross reference to your friends. We will do all we can to ensure you are together, but bookings are ‘first come first served’.

About my Contract

Can I extend my contract length?

The base contract is for 48 weeks but can normally be extended and if you want to stay for the whole of your course there is a discount for more than 1 years booking, ask for details.

Can I move in before my tenancy start date?

You are given a tenancy start date but this may, under some circumstances, be able to be moved forward dependent on availability.

Can I pull out of my contract?

No. Unfortunately the tenancy agreement binds you and us legally to the period it covers – make sure you review it carefully before signing.

Can I shorten the contract length?

Unfortunately not, the tenancy agreement binds you and us legally to the period it covers unless you find a replacement tenant.

What happens to my contract if I leave university?

The contract is for a set period and cannot be terminated or shortened unless you leave university and find a new tenant or we are able to find one for you, which will only be if all other rooms are not taken. In the event that a new tenant is found the company will charge you an administration fee, the amount will depend on the work involved but will be a minimum of £50.

Payments and Charges

Can I pay the first installment or annual rent in advance by bank transfer?

Of course, you can find our banking details on the web page.

Do I have to pay for water, gas and/or electricity?

The following are all included in your rental: gas, electricity, water. These are subject to a fair use policy of £10 per week per student; each cluster flat is individually metered so if the usage goes over the limit, all tenants of the flat will be charged an individual proportion of the cost.

Is broadband included in my rent?

Your rent includes a broadband service with bandwidth management and a help-desk. There are no connection fees or other charges and you can upgrade the service if you have specific needs or want to purchase additional services at an additional cost.

Broadband optional items such as on line gaming is subject to your taking a separate contract with the service provider. The standard broadband service provides a dedicated help desk function as well.

Will I be charged if my direct debit or cheque is not honoured?

Yes, you need to ensure there are enough funds in your account. If any items are returned unpaid you'll be charged a £30 administration fee (and your bank may charge you too).

Accessibility

Do you have accessible bedrooms?

We have two fully fitted accessible bedrooms with wet floor shower rooms, these bedrooms are contained in a cluster flat with a fully compliant accessible kitchen. A client alarm system is installed, this repeats in the corridor, in the kitchen, in the wardens flat and with the external monitoring service. An external area for assistance dogs is available for exercise and toilet requirements and is equipped with a wash down facility.

Is the building equipped with lifts?

Both blocks are equipped with an 8 person lift connected to an external monitoring service. These lifts are fully DDA compliant.

My Accommodation

Can I smoke in my room?

No. For the safety of all our residents, smoking is not allowed anywhere inside the development. The fire alarm system is very sensitive and will also pick up if anyone smokes and can tell where the smoking is taking place. However, there are external areas where you can smoke.

Do I need to buy a TV license?

There is a TV in the lounge area of each flat for which the licence is covered in your rent, if you want an individual TV in your room you must buy a licence. For further information, please contact TV Licensing on 0300 790 6090 or visit their web-site

Do I need to pay council tax?

Not if you are a full-time student following a full-time course for at least 1 academic year.

Will I have to move out at Christmas and Easter?

Assured shorthold tenancy agreements are generally signed for the period September to July. This means that you do not have to move out at any point during the contract.

Is there a guide to living in the accommodation?

Yes. You will be provided with a detailed room and services guide, which will cover items such as: post, fire system and drills, parcels, security, maintenance call procedure, office hours, warden numbers, in fact all the information you need to settle in, there is also all the information on the dedicated web site and if there is something extra you need ask your warden or the office manager.

Is there an on-site laundry?

Yes. The on-site laundry is open 7 days a week and is fully equipped with the latest energy efficient washing machines and tumble driers.

What security is provided?

There is a CCTV system that keeps watch on all the building entrances and grounds. The building entrance doors are controlled by a digital proximity pass reader which also opens your flat door, and the laundry and cycle store doors. Your bedroom has a security lock and all windows are fitted with opening restrictors. There is a 24 hour warden and an emergency call out service.

Is there storage for large items?

There is limited storage space for items such as surf boards etc. Please ask before you arrive on site.

Is there cycle storage space?

There is free secure indoor cycle space for 30 bikes. Sorry first come first served.

Is there space for parking?

There is NO parking on-site except for disabled students. There is a park and ride about 0.5 miles away and there are 21 bus routes within 500 metres of the site.

Is there any on-site catering?

There is no on-site catering provision but all flats have fully equipped kitchens and MacDonald’s, Burger King, Pizza Hut, Marks and Spencer Simply Food, and the Jack Rabbit pub are all very close. Marjons has its own dining facilities.

What do I need to bring?

Deciding what to bring to University for the first term can be very stressful. Below is a short list of what we think you should consider bringing.

For the kitchen

  • Mugs, glasses, wine glasses or pint glasses
  • 2 plates, bowls
  • 2 knives forks and spoons
  • At least one sharp knife and a chopping board
  • Peeler or grater
  • Saucepan with wooden spoon or spatula
  • Potato masher',
  • Sealable box (to keep your food fresh)
  • Tin opener
  • Bottle opener

For the bedroom

  • Sheets
  • Duvet
  • Pillows and pillow cases
  • Hot water bottle
  • Laundry bag
  • Coat hangers
  • Alarm Clock
  • Stereo
  • A memory stick (for your new laptop, always a good idea to back up work)
  • Mobile phone charger
  • Fancy dress during freshers week
  • Some smart clothes for job interviews

Health Care

  • Tooth brush and paste
  • Wash bag (soap, shower gel, shampoo/conditioner etc.)
  • Deodorant/ cologne
  • Hair gel
  • Hairbrush
  • Hairdryer/ straighteners
  • Pain killers (always handy for those aches and pains)
  • Washing powder (if you have sensitive skin it is sensible to bring your preferred brand)

Documents

  • Passport photos
  • Passport or driving license (proof of identity)
  • National Insurance number
  • TV License (Only if you bring a TV that is, as it is a criminal offence not to have one)
  • CV and References (important for job hunting)
  • Bank account details and cards

For Studying

  • A pad of lined paper
  • A4 folder (to organize your notes)
  • Pens, pencils, highlighters
  • Diary (always handy to have for appointments)

Is there anything I cannot do?

We keep everything as relaxed as possible but there are some rules:

  • Sorry no extension leads in the bedrooms, the maximum power for each room is pre- set and if you use an extension lead you are probably going to trip the fuse box, after 3 outages your supply will have to be reset by the maintenance department who will charge for this.
  • You are provided with a pin board for posters or wall charts, if you pin items to your walls or mark them with Sellotape or blue tac the damage will have to be paid for.
  • Sorry but no pets (except assistance dogs) are allowed.
  • No kettles, toasters or any other cooking devices in the bedrooms, the automatic fire detection system is very sensitive and could easily be set off resulting in a wasted fire brigade call. The kitchens are equipped with extract vents and the fire detection system allows for cooking.

Moving In

Can I move in early?

You may be able to move in early but that may require changes to your tenancy agreement. Simply email your accommodation manager with your request.

Can I move in without paying my first rent installment and deposit?

No. You cannot move in until we have received your rent and deposit in cleared funds. You should normally pay these at least 10 days prior to your tenancy start date.

Do I need to return my signed inventory?

Yes. You will need to check your room inventory and sign and return this upon moving in, this form will also tell us where to return your deposit at the end of your tenancy.

When can I move in?

We usually have a move in weekend at the start of your tenancy period. This will be notified in your moving instructions and will be on the web site.

Moving Out

Do I need to arrange check-out?

You need to book a moving out date and time with the office so that a confirmed inventory can be agreed, this is important as we cannot return your deposit without having agreed if there are any damages to be paid.

When will I receive my deposit back?

We will send your deposit back within two weeks of the end of your tenancy, providing there are no sums outstanding.

Property Location

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The Highest Standards

“Peninsula Student living meets some of the best standards for student accommodation. Peninsula will build on the reputation of the PCMD, PAHC, the University of Plymouth and UCP Marjon in offering outstanding university student accommodation in an unrivalled location for the courses being studied.”